Policies and FAQ's


POSTAGE COSTS

We endeavour to keep our postage costs as low as possible. Postage for up to 6 bibs is $3.50 untracked. If ordering more than 6 bibs, we need to use a 500g satchel, which is $8.50. Our snuggle blankets costs $8.50 to post in a 500g satchel. Our play mats cost $13.80 to post as we need to use a 3kg satchel. If you have any queries regarding shipping, please do not hesitate to contact us. If shipping is overcharged, we will always refund the extra amount. 

PRIVACY AND COPYRIGHT

Your privacy is important to us and all of your information will be used for the purpose of processing your order. Under no circumstances will information be passed on or sold to a third party. All content shown on our website and all social media forums is owned by Sterling and Ollie and may not be copied without prior permission directly from Sterling and Ollie.

PRODUCTS

Our products are handmade, using the highest quality materials available. As each piece is handmade, no two products are exactly the same and slight differences between products may occur. Print placement will vary.

It is recommended that all babies and children be supervised by an adult when using our products. No babies or children should be left unattended with our products.

SHIPPING & TURNAROUND TIMES

We use Australia Post to ship our products. Our turnaround period is 2-3 weeks plus postage time. We do however, endeavour to get your order posted as soon as possible. If you require a rush order, please contact us and we will see if we can assist.

Once your item has been shipped, Sterling and Ollie take no responsibility for lost or damaged items. If you are concerned about items being damaged in the post, please get in contact with us to arrange parcel insurance.

RETURNS AND EXCHANGE POLICY

Please choose carefully as we do not offer refunds or exchanges. Items will only be refunded if it is found to be faulty or incorrect. If in the event that you have received a faulty item, contact must be made within 7 days of receiving your item and photos will need to be sent to us via email. We may request the item to be returned in order to replace the item/s. If you have any queries, please do not hesitate to contact us.

CARE

  • Gentle, cold wash for all our play mats, bibs and snuggle blankets.
  • Do not tumble try.
  • Do not iron bib backing or minky fabric.
  • Line dry in shade.